Delegated Examining Unit (DEU) Certification Practice Exam

Which of the following is a key aspect of managing communication touch points in recruitment?

1. Ignoring applicants' inquiries

2. Frequent updates to applicants

3. Minimal contact with candidates

4. Focus solely on selected candidates

The correct answer is: Frequent updates to applicants

Frequent updates to applicants is a crucial aspect of managing communication touch points in recruitment because it helps maintain engagement and builds a positive candidate experience. Keeping candidates informed about their application status, the recruitment timeline, or any changes in the hiring process demonstrates respect for their time and interest in the position. Regular communication can also reduce anxiety among candidates who are eagerly awaiting feedback, as it provides them with a sense of involvement and transparency. When candidates feel well-informed, they are more likely to have a favorable impression of the organization, which can influence their decision to accept a job offer if extended. Moreover, effective communication can help foster a sense of trust and rapport, encouraging candidates to communicate openly and ask questions, thereby improving overall collaboration throughout the recruitment process.