Delegated Examining Unit (DEU) Certification Practice Exam

During the DEU process, agencies must communicate with applicants using how many touch points?

1. 2 touch points

2. 3 touch points

3. 4 touch points

4. 5 touch points

The correct answer is: 4 touch points

The DEU process mandates that agencies communicate with applicants through four distinct touch points. This requirement is established to ensure that applicants remain informed throughout the hiring process, enhancing transparency and improving the overall candidate experience. These touch points typically include initial notification of application receipt, updates regarding the status of the application, communication about whether the applicant has been referred for consideration, and finally, notification of the outcome of their application. By engaging in this structured communication, agencies not only comply with DEU regulations but also foster a sense of trust and professionalism with potential hires. The number of touch points is crucial as it emphasizes the importance of open communication and feedback during the recruitment cycle, helping to mitigate any uncertainties that candidates may have regarding their application status.